BENEFITS
Business inteligence
Analyze trusted, online information about call logs and customer interactions through other channels.
Increase your business productivity
IsMyContact users make calls to their contacts with a simple click.
Secure a personalized service
IsMyContact users will have personalized information at hand for all customer interactions.
Contact Center service on Microsoft TEAMS
It offers real-time and historical reports to measure productivity in Customer Service Centers.
Limitless growth
Boost the result of your business. Incorporate a Smart work environment.
END USER EXPERIENCE
AGENT
Tool bar
Pause selection
- Ease of management.
- Quick location of contacts.
- Accessibility to information.
- Self evaluation
- Omnichannel attention
SUPERVISOR
Activity control
Management statistics
- Easy measurement of Contact Center performance.
- Easy agent reasingation
- Agent monitoring in real time.
- Campaigns automatization
- Connector for business intelligence.
REQUIREMENTS
Have Microsoft Teams licensing.
DOCUMENTS
CONTACT US
